Shipping
Where do you ship?
We currently ship to addresses within the United States.
How much is shipping?
Shipping is free on every order. There is no minimum spend.
How long will my order take?
Orders are processed in 1–3 business days and typically arrive 7–15 business days after that.
Why does delivery take longer than a big retailer?
We ship directly from our manufacturing partners instead of holding stock in a local warehouse. It adds a few days; it also keeps prices down.
Will I get tracking?
Yes. A tracking number is emailed as soon as the carrier scans your parcel. Allow up to 72 hours for the first movement to appear.
My order arrived in two parcels. Is that normal?
Yes. Multi-item orders sometimes ship separately at no extra charge, and you will get tracking for each parcel.
Returns and refunds
What is your returns window?
30 days from the day your order arrives.
How do I return something?
Email us with your order number before sending anything back, and we will confirm the return and send you the address.
Who pays return postage?
We do, if the item is faulty, damaged or not what you ordered. If you have simply changed your mind, return postage is yours.
When will I get my money back?
Within 5–10 business days of us receiving and inspecting the return, back to your original payment method.
Something arrived broken.
Email us within 7 days of delivery with a photo and we will replace it or refund you in full.
Orders and payment
Can I cancel or change my order?
Yes, any time before it is dispatched. Email us as soon as you can.
What payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay. Payments are processed securely and we never see or store your card details.
What currency are prices in?
US dollars.
Products and safety
Are your toys safe for young children?
Every listing carries an age recommendation — please follow it. Some items contain small parts and are not suitable for children under three.
Do battery-powered items include batteries?
This varies by product and is noted on the product page. Please check before ordering.
The size or colour looks different to the photo.
Screens vary. If what you received is genuinely not what was described, contact us and we will sort it out.
Still stuck?
Email info@lumeroza.com and a real person will reply, usually within one business day.